Responsible Gaming — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

xx998 exists to provide entertainment — not to create financial hardship. We treat responsible gaming as a core part of how we operate, not an afterthought. Every feature we build, every promotion we run, and every support interaction we handle is designed with the safety of Bangladeshi players in mind.

Gambling at xx998 should always be a leisure activity — something you choose to do with money you can afford to lose, during time you have set aside for entertainment. The moment it becomes stressful, financially damaging, or something you feel compelled to do, it is time to use our tools, take a break, and reach out to our support team.

Setting Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. xx998 allows you to set three types of deposit limit from your account settings, all of which apply across all payment methods including bKash, Nagad, Rocket, and Upay:

Deposit limits take effect immediately when activated and can be lowered at any time without delay. Requests to increase a deposit limit are subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider.

Session Time Controls

Time can pass very quickly when you are playing casino games or following live cricket markets. xx998's session time controls help you stay aware of how long you have been playing. You can set a session time reminder of between 15 minutes and 4 hours from your account settings. When your session reaches the set duration, an on-screen notification appears telling you how long you have been playing and what your session result has been. The notification does not force you to stop — that decision is always yours — but it gives you the real-time information you need to make a conscious choice about continuing.

Reality check pop-ups can also be enabled independently of session time reminders. These appear at regular intervals of your choosing — for example, every 30 minutes — and display a brief summary of your current session: time elapsed, bets placed, total wagered, and net result. These brief check-ins are designed to break auto-play habits and bring you back to a conscious decision about whether you want to keep playing.

Self-Exclusion — Taking a Complete Break

Self-exclusion is the strongest responsible gaming tool available at xx998. It allows you to completely suspend your access to the platform for a defined period or permanently. Self-exclusion is appropriate when you feel that other limits are not sufficient and you need a full break from gambling. To activate self-exclusion, go to your account settings and select the duration. Three options are available:

• Short-term exclusion: 30 days, 60 days, or 90 days. During this period your account is locked and cannot be used for login, deposit, or wagering.
• Long-term exclusion: 6 months or 12 months. Suitable for players who need a serious structured break to address a gambling problem.
• Permanent exclusion: your account is permanently closed and cannot be reopened under any circumstances. Any remaining balance will be returned to your registered payment method.

Cooling-Off Period

A cooling-off period is a shorter, less permanent version of self-exclusion. It is designed for players who want to take a brief, structured break without permanently closing their account. During a cooling-off period, all gaming and deposit functionality is suspended — you cannot log in, place bets, or make deposits. Cooling-off periods are available in durations of 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks.

To activate a cooling-off period, navigate to Responsible Gaming in your xx998 account settings and select your preferred duration. The suspension takes effect immediately. Your account data, balance, and history are preserved and will be accessible again once the cooling-off period ends naturally at its scheduled date.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Below are common warning signs that gambling may be having a negative impact on your life. If several of these apply to you, we strongly encourage you to use our responsible gaming tools or contact our support team immediately:

• ⚠️Spending more money on gambling than you originally planned or can comfortably afford.
• ⚠️Borrowing money, selling possessions, or using money set aside for bills or family expenses to fund gambling.
• ⚠️Feeling the urge to gamble more after a loss in order to win the money back — often called "chasing losses".
• ⚠️Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• ⚠️Feeling anxious, irritable, restless, or depressed when not gambling, or when trying to reduce gambling activity.
• ⚠️Gambling taking priority over work, study, family time, or other activities that used to be important to you.

Tips for Playing Responsibly at xx998

These practical habits, when applied consistently, can help ensure that gambling stays a fun and controlled activity rather than a source of stress:

• Set a strict entertainment budget before you start each session and stick to it. Never use money earmarked for rent, food, or family expenses.
• Treat any winnings as a bonus, not as income. Do not rely on gambling winnings to pay bills or meet financial obligations.
• Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol. Impaired judgment leads to poor decisions.
• Take regular breaks during sessions. Step away from the screen every 30-45 minutes, have a drink of water, and reassess whether you want to continue.
• Do not chase losses. Accept that variance is normal in gambling — some sessions will end in a loss. The decision to stop is always the correct one when you have reached your budget limit.
• Balance gambling with other leisure activities — sport, family time, outdoor activities, or hobbies. A varied leisure life reduces the risk of gambling becoming your primary source of entertainment or escape.

Protecting Minors — Keeping Under-21s Safe

xx998 takes the protection of minors extremely seriously. Our platform is strictly for adults aged 21 and above. If you share a device with children or younger family members, we strongly recommend using device-level parental controls and browser filtering tools to prevent access to gambling sites. Never share your xx998 account login credentials with anyone, and always log out completely when you finish your session on a shared device.

If you suspect that a minor has created an account on xx998, please contact our support team immediately at [email protected] with the suspected account details. We will investigate promptly and, if confirmed, close the account, void all wagers placed, and return any deposited funds. All xx998 accounts are subject to age verification as part of the standard KYC process.

Need Help? Contact Our Support Team

If you are concerned about your own gambling or about someone else's, please reach out to our responsible gaming support team. There is no judgment and no pressure — our team is here to help you access the right tools and information. We are available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Durga Puja, and Victory Day.

All responsible gaming requests are handled with complete confidentiality. Your account status will not be negatively affected by reaching out to our team for help — we treat every responsible gaming contact as a positive step.